CCaS ( Call Center as a Service )
Description
Pakistan Based first Cloud Call Center platform offers a comprehensive suite of features and capabilities to support your outbound, inbound, campaign, IVR, and voice broadcast needs. Whether you’re a small business or a large enterprise, our flexible and scalable solution can meet your requirements and grow with your business.
Outbound Call Center:
Our outbound call center solution is designed to help your agents make high-volume outbound calls efficiently and effectively to different countries like USA, UK, Australia, Pakistan etc. With our predictive dialer, your agents can connect with more customers in less time, boosting your sales and productivity. Our platform also offers call recording, automatic call distribution, and real-time analytics to help you optimize your outbound campaigns and improve your ROI.
Inbound Call Center:
Our inbound call center solution allows you to manage high call volumes and deliver exceptional customer service. With our automatic call distribution and interactive voice response (IVR) system, your customers can easily reach the right agent or department, reducing wait times and improving customer satisfaction. Our platform also provides real-time reporting and analytics to help you track and monitor your call center performance and make data-driven decisions.
Campaign Management:
Our campaign management solution enables you to create and execute targeted campaigns using voice. With our customizable scripts, you can ensure that your agents deliver a consistent message and maximize your campaign results. Our platform also offers advanced reporting and analytics to help you measure your campaign’s effectiveness and optimize your outreach strategy.
Interactive Voice Response (IVR):
Our IVR solution enables you to automate your customer service and support, allowing your customers to interact with your system using voice commands or touch-tone inputs. With our customizable IVR scripts, you can create personalized customer experiences that are tailored to your business needs. Our platform also offers real-time reporting and analytics to help you optimize your IVR performance and improve your customer satisfaction.
Voice Broadcast:
Our voice broadcast solution allows you to deliver pre-recorded messages to a large audience quickly and efficiently. With our intuitive interface, you can easily upload your message and target your audience by location, demographic, or behavior. Our platform also offers real-time reporting and analytics to help you track your campaign’s performance and make data-driven decisions.
Feature List:
Ability for an agent to call clients in succession from a database through a web-based screen
Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to transfer calls with customer data to a closer/verifier
Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list
Ability to autodial campaigns to start with a simple IVR then direct to agent
Ability to broadcast dial to customers with a pre-recorded message
Agents can be logged from anywhere with just a phone, web browser, and an internet connection
Agents can be logged from anywhere with just a phone, web browser, and an internet connection
Agents can be logged from anywhere with just a phone, web browser, and an internet connection
& many more.
Benefits of our Cloud-Based Call Center Solution:
Scalable and flexible: Our cloud-based solution can easily scale to meet your business needs and allows you to add or remove agents as necessary.
Cost-effective: Our pay-as-you-go pricing model allows you to only pay for the services you use, reducing your upfront costs and lowering your total cost of ownership.
Easy to set up and use: Our platform is user-friendly and can be set up quickly, allowing you to start using our services within minutes.
Reliable and secure: Our cloud-based solution is hosted on secure servers, ensuring the safety and privacy of your data and communications.
Contact us today to learn more about our call center as a service and how we can help your business succeed!
