Manager One Cloud
Description
Integrated telephony management solution.
Manager One is an integrated telephony management solution. It centralizes connections from all operators, all equipment and service providers, such as dialers, IVRs and DACs in a single platform that provides routing, monitoring, performance analysis, call classification and management of all calls in the environment.
The solution was developed for environments where the centralization of all telephony and the classification of intelligent calls are essential.
Composed of independent modules that work together in perfect synchronization, Manager One tackles the main pains of active and inbound operations and is compatible with any SIP solution on the market.
Classification of all calls
Manager One Analytics is the software that allows you to classify calls to any carrier, or device that has a SIP connection to Manager Flow. Through advanced signal processing and artificial intelligence techniques, it allows unwanted and / or unproductive calls to be disconnected before being transferred to the agents, or even to the platforms
Analytics is an answer machine detection
mechanism that identifies patterns such as voicemail, invalid number messages, dead air calls and calls with too much noise, and then automatically makes decisions. Such as: hang up, connect a message per campaign or connect
- It is possible to identify the calls before waiting for a speech with a minimum delay, avoiding the billing.
- Average accuracy greater than 98% of humans connected to agents
- Â Contact Center Managers ensure greater campaign success, greater productivity of agents and quality perceived by the customer.
All In Real Time
Through Manager Insight! it is possible to monitor the performance of the systems involved in the platform making it possible to measure the performance of the campaigns, dialers, gateways, carriers and regions. Using Insight!, the user has the visibility of the rankings that Analytics is performing and also has the ability to
make adjustments to the algorithm.
Manager Flow
All dialers, IP PBXs, IVRs, ACDs etc… are monitored in a single place, Manager Flow. It then becomes responsible for forwarding all other calls. Manager Flow connects directly to Insight!, but stays transparent when viewing reports. It provides the configuration interface, call routing, and ticket centralization, enabling the collection of information from all calls in a single location.
